Betty Larson of Farmington contacted Northeast COMBAT in regard to several pairs of shoes she ordered through the mail from Speedway Inc. of Sacramento, Calif.
Larson wrote that she saw the advertisement in a publication which stated the company had a large selection of narrow-width shoes. It also stated the catalog would be send upon requeet.
“I wear a size 8 1/2 narrow shoe,” Larson wrote. “Narrow shoes are so difficult to find. I sent for the Speedway Inc. catalog immediately. It arrived about a week later. The shoes appear lovely and there was quite a lot of different styles and colors. I enclosed a chkleck with my order in the amount of $173.59. This was to pay for the shoes plus postage and handling.
“I waited for the shoes to arrive,” she continued. “Being the catalog came to quickly, I thought the shoes would as well. When they did not appear after waiting six weeks, I wrote Speeway Inc. a letter of inquiry as to when I could expect my order to be filled.
“I finally received a reply. The customer service representative wrote me that they had not received my order. An order blank was enclosed with the suggestion that I reorder.
“Immediately, I went to my bank account which luckily had arrived the same day. There was the canceled check cashed by Speedway Inc.
“What can I do at this time?” Larson asked. “I am at a loss. Can you help me?”
We wrote Larson a letter and asked that she send us a copy of the letter from customer service, a copy of both the front and back of her canceled check, and a copy of her order with numbers, size and colors.
When we received the copies we requested from larson, a COMBAT caseworker worte to the president of Speedway Inc. explaining the problem to the business and enclosed copies of the material we requested from Larson.
“Please send Betty Larson the four pairs of shoes that she ordered or a refund in the amount of $173.59 within the nexty 14 days with notification to Northeast COMBAT of the transaction,” the letter stated.
“You may have misplaced Ms. Larson’s order but you did not misplace her check as it was cashed by your business as you can see by the enclosed copy. We are relying on your integrity.”
Betty Larson called us two weeks later. She had recweived the four pairs of shoes with a letter from the president of the business. He wrote his apologies and enclosed a gift certificate for $20, which she could use apply toward her next order.
“The shoes are lovely and fit perfectly,” Larson said. “Thank you, COMBAT.”
Consumer Forum is a collaborative effort of the Bangor Daily News and Northeast COMBAT. Send your questions to Consumer Forum, Bangor Daily News, P.O. Box 1329, Bangor 04402-1329. COMBAT is a membership organization with basic dues of $10 a year. For membership information write to the above address. Please enclose a large, stamped, self-addressed envelope.