April 08, 2020

As director of Environmental Services for Eastern Maine Medical Center, I was concerned to learn through a letter to the editor (Dec. 22) of a local family’s troubles with a handicap parking space fine at our facility. Of course, the public understands and, in fact, reminds us regularly that handicapspaces must be kept available for those in need, particularly at a hospital. We have an ongoing understanding with the Bangor Police Department that people who disregard the posted handicapped spaces will be ticketed.

However, it is never our intention to penalize those who have a need to park quickly in an emergency. We can not void a ticket issued by the Bangor police. However, when, in our judgment, it is appropriate, we pay the ticket, or reimburse the family for the expense. When I read the letter to the editor, I contracted the family and took care of the fire for them. In addition, once the ground thaws, we will add more signage to be sure visitors won’t misunderstand which spaces are designated for handicapped use.

Parking is one of many priorities at our busy medical center. We will continue to make reasonable accommodations on behalf of the most important people — our patients and their families. And we hope that those who visit us will do the same. Clyde Grant Eastern Maine Medical Center Bangor

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